Welcome to the SyQuest Utilities Control Panel, a versatile cartridge formatting and partitioning utility for your SyQuest removable cartridge hard drive.
Using the SyQuest Utilities you can customize your drive settings to meet your individual needs. You can also use the SyQuest Utilities to divide your cartridge into separate volumes and prepare them for use on your Macintosh. As you use the SyQuest Utilities, your preferences are automatically saved to ensure your drive behaves just the way you like.
What is it?
The SyQuest Utilities provide the user interface for selecting SyQuest drives, customizing settings and graphically partitioning and formatting SyQuest cartridges. The SyQuest Utilities also include a highly efficient, state-of-the-art device driver tuned for maximum performance of your Macintosh computer with attached SyQuest drives.
The SyQuest Utilities will automatically load the device driver for your SyQuest drives when your Macintosh is starting up (with or without a cartridge in the drive). This device driver allows the volumes stored on your SyQuest cartridges to come and go from the desktop as cartridges are inserted and removed from the drive.
Major Features
Customization. Use the SyQuest Utilities to customize drive settings and optimize your drive for specialized applications.
Ease of use. The SyQuest Utilities conform to the standard Macintosh user interface guidelines, making them familiar and easy to use.
Graphical partitioning and formatting. Use the graphical partitioning window to simplify the process of dividing your cartridges into multiple volumes and preparing them for use on your Macintosh.
Defect repair. Use the verify process to identify and correct cartridge defects without needing to re-format your cartridge.
Convert. Recover space used to store hidden PC installation files and make it available for your Macintosh files (only available for dual format Starter cartridges).
Device driver update. There is no need to re-initialize your existing SyQuest cartridges just to take advantage of the latest version of the SyQuest Utilities device driver. You can use the SyQuest Utilities to update your device drivers without affecting the data stored on your cartridge.
System Requirements
The SyQuest Utilities are fully compatible with System 7.0 and above running on 68020 and PowerPC based Macintosh computers.
In addition, the SyQuest Utilities can be used with Apple’s Classic SCSI manager or SCSI Manager 4.3.
The SyQuest Utilities will initialize and recognize cartridges in the HFS Standard and HFS Extended (when running Mac OS 8.1 and above) volume formats.
The Package
How you obtained the SyQuest Utilities determines where you will find the following components. If you received the software when you purchased your SyQuest drive, the following components are located on the cartridge that came with your drive.
If you downloaded the software from the SyQuest web site, then these components are included in the archive you downloaded. Extract them to a folder on your hard disk prior to starting the installation.
In either case, you should have:
The SyQuest Installer. This component contains the SyQuest Utilities Control Panel. The installer will automatically copy the SyQuest Utilities to the "Control Panels" folder. In addition, if previous versions of Silverlining ® or SCSI Probe are active in the "Control Panels" folder, these items are moved to the "Control Panels (Disabled)" folder.
The User Manual. An electronic copy of the user manual is included in PDF format. A PDF viewer (e.g., Adobe Acrobat ® Reader) must be installed on your computer to view the manual.
The Read Me File. A Simple Text file that contains last minute product updates and Frequently Asked Questions (this file). Be sure to read this file before installing the software.
Installing the SyQuest Utilities
The SyQuest Installer is a compressed archive containing the SyQuest Utilities software. Using the installer simplifies installing and uninstalling the SyQuest Utilities. The following sections describe installing from a cartridge, a floppy disk or the Internet.
NOTE: To prevent conflicts during the installation process, it is recommended that you start your computer with system extensions disabled. To disable extensions, hold down the shift key as your computer is starting up.
Preparing to Install from a Cartridge
If you have just purchased a SyQuest drive, a cartridge was included with your drive. This cartridge contains the SyQuest Installer. You may install the SyQuest Utilities directly from your cartridge using the following steps:
1. Connect your SyQuest drive to your computer as directed in the installation documentation that came with your drive.
2. Power on your drive and firmly insert the included cartridge, pressing in and down on the cartridge tab until it clicks into place. Wait for the drive to become ready. For more information on this process, refer to the installation documentation or SyQuest User Guide.
When the drive is ready, power on your computer. From the Finder, locate the cartridge on the desktop and double click it to open the installation folder.
Preparing to Install from a Floppy
From the Finder, insert the SyQuest Utilities installation diskette. A floppy disk icon should appear on the desktop. Double click it to open the installation folder.
Preparing to Install from the Web Site
Create a folder on your hard drive to store the SyQuest installation files. Access the SyQuest web site at http://www.syquest.com and download the SyQuest Utilities archive to that folder. Use a decompression program (e.g., Stuffit) to extract the files from the archive in to the current folder. From the Finder, locate and open the SyQuest Utilities folder.
Installing the SyQuest Utilities
To install the new utility software, simply double-click on the "SyQuest Installer" located in the installation folder. If a version of Silverlining or SCSI Probe is active in the "Control Panels" folder, it will be moved to the "Control Panels (Disabled)" folder on your system.
Frequently Asked Questions
Installation Issues
Installation does not complete - If the installation fails to complete or the computer freezes during the installation, you need to disable extensions before installing the SyQuest Utilities. To disable extensions, restart your computer and hold down the Shift key while the operating system is starting. A message is displayed in the startup dialog box indicating that extensions are disabled.
Cannot find the SyQuest Utilities - The SyQuest Utilities are placed in the Control Panels folder. From the Apple menu, select Control Panels and the SyQuest Utilities.
Silverlining or SCSI Probe are gone - If a version of Silverlining or SCSI Probe is active in the "Control Panels" folder when the SyQuest Utilities are installed, it will be moved to the "Control Panels (Disabled)" folder on your system. This is done to prevent conflicts between these applications and the SyQuest Utilities.
Silverlining or SCSI Probe are still active in the Control Panels folder after successfully installing the SyQuest Utilities - If a version of the Now Startup Manager is active during the installation, it will prevent the SyQuest Utilities Installer from moving these applications to the "Control Panels (Disabled)" folder. To allow these files to be moved during the installation, disable the Now Startup Manger prior to starting the SyQuest Utilities Installer or use the Extensions Manager to disable active versions of Silverlining or SCSI Probe after the installation has completed.
Cartridge Issues
Cartridge does not appear on the desktop - If the cartridge does not automatically appear on the desktop when it is inserted in the drive, verify that:
• The SyQuest Utilities are enabled for the drive. From the Apple menu, select Control Panels and select the SyQuest Utilities. With the SyQuest Utilities running, select the drive, and click the Expert tab. Verify that the 'Do not Support Drive at Startup' is not checked.
• The cartridge has been prepared using the SyQuest Utilities (or another vendor's product). If the cartridge was prepared on a PC computer, PC Exchange must be active in the Extensions manager and no partition on the cartridge can exceed 1.0 GB for the volume to be recognized.
Change cartridge name - The name of the cartridge can be changed by selecting the volume on the desktop and typing a new name for the cartridge. If this procedure does not work, verify that:
• The cartridge is not Locked. To determine if the cartridge is locked, look for a padlock symbol in the Finder window for the drive or verify that the Locked box is not checked on the Cartridge panel in the SyQuest Utilities. Use the SyQuest Utilities to unlock a cartridge.
• File sharing is not enabled. File sharing must be disabled before the cartridge name can be changed.
Cannot eject cartridge - If the cartridge does not eject when the button on the front of the drive is pressed, the cartridge is currently in use by the Macintosh operating system. Use the SyQuest Utilities to unmount the cartridge or drag the cartridge icon to the trash to eject the cartridge. If these approaches do not work, verify that:
• File sharing is not enabled. If file sharing is enabled and the cartridge was in the drive when the system was started (or inserted quickly after starting the computer), you cannot eject the cartridge. The cartridge does not need to be shared on the network for this problem to occur. Disable file sharing to eject the cartridge from the drive. To prevent the problem in the future, do not insert cartridges in the drive until the desktop is visible.
• The Removable option on the Cartridge panel is not checked. If the Removable option on the Cartridge panel is not checked, the drive is treated as a fixed hard disk. To allow the cartridge to be ejected from the drive, use the SyQuest Utilities to check this option.
• A dialog box is displayed when the cartridge is dragged to the trash, indicating that the cartridge will reappear on the desktop when the computer is restarted. The Removable option on the Cartridge panel is not checked. Check the option using the SyQuest Utilities to eject the cartridge.
• If you have an older SyQuest drive (e.g., SQ5110, SQ5200, etc.), the drive does not support automatically ejecting the cartridge from the drive. Refer to your SyQuest documentation on the proper method to remove a cartridge from the drive.
Cartridge ejects after insertion - If, shortly after inserting the cartridge in the drive, it automatically ejects:
• The cartridge may be formatted for use on a PC computer and a partition on the cartridge exceeds 1.0 GB. To re-initialize the cartridge for use by your Macintosh, go to the Apple menu, Control Panels folder and start PC Exchange. Click the Off button to disable PC Exchange support. Re-insert the cartridge in the drive. The Finder will prompt you to initialize the cartridge. When the initialization is complete, click On to re-enable PC Exchange support.
• Verify that the cartridge is properly inserted in the drive (refer to the documentation that came with your drive for more information on the proper procedure for inserting cartridges). If the cartridge is properly inserted and the light on the front of the drive does not glow solid green within 30 seconds of inserting the cartridge in the drive, try no more than one additional cartridge in this drive before contacting SyQuest Technical Assistance for help determining if there could be a problem with your drive or cartridge.
Cartridge is ejected on restart or shutdown - If the cartridge is ejected when your Macintosh is restarted or shut down, verify that these options are not checked on the Expert panel in the SyQuest Utilities.
Cartridge is not ejected on shutdown or restart - if the cartridge is not ejected when your Macintosh is restarted or shut down, verify that the appropriate option is checked on the Expert panel in the SyQuest Utilities.
SyQuest Utilities Issues
Drive, Cartridge or Expert tab cannot be selected - The Drive, Cartridge and Expert tabs are not available until a drive has been selected in the drive selection list.
Driver updates - If you have cartridges that were prepared using another vendor's utility or a previous version of the SyQuest software, a warning message may be displayed if the cartridge is inserted in the drive when the computer is started. To avoid the message, start your computer with no cartridge in the drive, update the driver or re-initialize the cartridge.
Sometimes the drive responds very slowly - If the drive takes a while to respond after not being used for a while, it may have gone to sleep. The options for enabling/disabling sleep mode or changing the interval before the drive goes to sleep vary by drive. If supported, the option is available on the Drive panel in the SyQuest Utilities.
Need help while using the SyQuest Utilities - Balloon help is available while in the SyQuest Utilities. It can be activated using the Help menu or the Balloon help icon in the SyQuest Utilities.
Getting Help
SyQuest Technology is located at 47071 Bayside Parkway, Fremont, CA 94538-6517.
SyQuest’s main phone number is 510-226-4000.
This number is staffed during business hours and has a 24-hour automated system to help direct your calls. You may contact Sales or Technical Assistance at the phone numbers and online addresses listed below:
Sales
U.S.A.
Voice:1-510-226-4000
Email:sales@syquest.com
Accessories
To order cables, adapters, and other useful SyQuest product accessories, contact SyGear at 1-800-245-7334.
Technical Assistance
FTP: ftp://ftp.syquest.com
World Wide Web: http://www.syquest.com
U.S.A. and Canada
Voice: 1-510-226-5400
Email: support@syquest.com
Fax: 1-510-226-4110
BBS: 1-510-656-0473
FaxBack System: 1-510-226-4120
Europe
Voice: +44-7000-SYQUEST (7978378)
Email: eurosupport@syquest.com
Asia Pacific
Email: syquest@singnet.com.sg
Note: Visit SyQuest’s web page at http://www.syquest.com to get current phone numbers for worldwide technical assistance.
